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Director of Data Conversion
Location Lubbock, TX Position Objective Tyler Technologies is seeking an experienced Director of Data Conversions to lead a specialized data conversion programming team within the Local Government Division. This position represents an exciting opportunity to be a leader for a critical team at Tyler. This position reports to the VP of Implementation and has full P&L responsibility with up to 15 direct reports. We are looking for a high caliber individual that can lead, build and manage a conversion team delivering solutions to solve the complex problems faced by our customers. The selected candidate will be responsible for formulating, communicating and implementing an overall strategy for the conversion team that will result in division wide revenue growth and expanding conversion profit margins. Responsibilities • Manage the data conversion process for all conversions within the division.
• Fully responsible and accountable for the success and timeliness of the data conversions.
• Build and Manage conversion team leads for each product suite.
• Establish a standard methodology for performing data conversions.
• Adhere to the standardized implementation and conversion strategy for all clients.
• Oversee the contract execution and scope of all assigned projects/conversions.
• Develop a set of metrics that will measure the success of a data conversion.
• Establish a set of tools that will be used to ensure quality in all data conversions.
• Work with other departments to anticipate growth and resource needs for the future.
• Continually research new technologies that can be utilized to improve the data conversion process.
• Contribute to the effort of improving customer satisfaction by providing high quality and timely data conversions.
• Work closely with other implementation and deployment managers to ensure successful implementation of all Tyler applications.
• Within the confines of good morals, great ethics and unparalleled honesty, whatever is required to move Tyler forward and make us more profitable.
Leadership Responsibilities:
• Quickly understand and align with divisional revenue and margin goals and objectives
• Increase and measure revenue growth, profitability, margin, and customer satisfaction
• Transform the conversion team to a proactive based culture enabling the team to execute more conversions for more applications with more efficiency and with a high degree of customer communication and interaction.
• Provide thought leadership regarding trends, technologies and the needs of customers to the VP of Implementation and the COO.
• Develop a vision for improving the data conversions themselves as well as the process.
• Develop mentoring strategy to grow new conversion programmers into experienced conversion consultants.
• Recruit, lead, build, cultivate and manage a best-in-class conversion team.
Customer Satisfaction Responsibilities:
• Improve customer satisfaction so that conversions can be highlighted (featured) in the sales process with customers.
• Prepare the conversion team to handle larger more complex customer data sets in addition to maximizing efficiency for the low end less complex data sets.
• Regularly evaluate internal and external customer satisfaction then create strategies to continually upgrade the quality of service and conversions.
• Embrace change / stay in constant transformation.
• Resolve all customer (internal and external) conversion frustrations by training the entire conversion team on effective communication, problem resolution, setting proper expectations and follow through on resolution.
Service Creation Responsibilities:
• Create and deliver quality conversion services.
• Collaborate with sales to adopt/offer more/different service offerings.
• Continually adapt to new products.
• Drive a strategy that enables Sales to sell more to new and existing customers.
Financial Responsibilities:
• Manage the P&L to meet revenue, expense and margin objectives/targets.
• Insure accurate budgeting, forecasting, and planning according to the vision/strategy/objectives.
• Measure efficiency across entire team operations, execution, delivery, customer contracts, planning, budgeting/forecasting, revenue tracking, and conversion management.
• Assist the sales and development teams (when needed and appropriate) in key contract negotiations.
• Develop plan to track profitability by project.
Administration Responsibilities:
• Conduct performance management evaluations of staff in accordance with the Divisional Performance Factors (performance evaluations, discipline, hiring/firing, compensation) and timelines
• Develop a training and assessment plan to educate the conversion staff on their respective product suite.
• Evaluate/enhance/update and enforce all policies/procedures to identify inefficiencies and potential threats/problems. Qualifications • 5 years of conversion management experience within a software company or division.
• A minimum of a B.S. or B.A. degree or equivalent experience is required.
• Has previously inherited a team and been the transformation agent who restructured, rebuilt, grew the team, created a new vision/strategy then implemented it.
• Has worked for a software company with similar complexities associated with licensing agreements, sales model.
• Previously demonstrated/proven track record in:
o Increasing revenue, profitability, and margin and streamlining efficiency in every area of the operation.
o Ability to sell professional service capabilities, track record, strength and vision to customers, internal teams, and partners.
• Proactive & creative problem solving skills and ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
• Implement best practices, and continuous process improvement via establishing/measuring key performance indicators and tracking mechanisms.
• The ability and willingness to make tough calls and, if necessary, take tough actions to further the business.
• Action oriented and willing/able to function in a continually transforming environment.
• Clear thinker, with a structured approach to identifying and solving problems.
• Technically proficient, willing and able to dive deep into the details if necessary.
• Understands and values the use of technology for optimal effectiveness.
Must possess and demonstrate the following Attributes/Characteristics:
• Leadership style that gains respect, confidence and establishes teamwork.
• Quiet confidence, humble competitor, constructive role model.
• Willing to delegate and allow others to do their job and utilize their talents.
• Create and promote excellent cross-organizational communication to achieve divisional/company and personal goals.
• Confident enough to speak his/her mind with the ability/skill to not come across abrasive or confrontational.
• Will hold the line on spending/budgets without choking the company growth.
• Articulate with great writing skills.
• Engaging personality with unquestionable integrity, credibility, and character.
• Excellent communication (verbal/written) and people skills.
• Cooperative, respectful and collaborative.
• Time sensitive, has sense of urgency.
• Attention to detail and strong analytical skills but doesn’t get stuck there.
• Good business acumen.
• Driven, motivated, hard worker.
• Decisive, data driven. Posted Date May 15, 2010 Apply
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